Here you'll find all kinds of contact information to Collector Bank and the different departments. Before contacting us, please have a look in the FAQ

If your experiencing problems reaching our services or just want to make sure they're up and running, please see the Service status page. 

Sales executives

If you have any questions regarding our agreements or how to become a customer, please don't hesitate to contact any of our sales executives. 


Contact Center for merchants

This specific contact information is for you as a merchant, in order to make sure you get the best possible support, quickly. If you have end customer related questions (for example invoice returns adjustments, customer payments or need an invoice re-sent) this is where you turn to. 


+46 (0)10 - 161 01 25
+358 (0)9 - 31 58 99 48

Contact Center for end customers

Collector's customer service. If your customers have any questions regarding their invoices, payments, due dates, fees or refunds, this is the place to go! You can find more information here


+46 (0)10 - 161 01 00
+47 22 - 41 14 55
+358 (0)9 - 3158 9900
+45 89 - 88 34 61
+31 (0)7 - 0808 0248

Merchant Services

We'll answer any questions you might have regarding the invoice handling service, the Collector Checkout product or our modules. Pretty much anything technical, you might say. 

+46 (0)10 - 161 01 99

Back Office

Manages settlement creation, and makes sure all transactions between you as a merchant and Collector Bank runs smoothly. If any finance related questions come up, you can reach them using the email address below.


Assists your end customers and you as a merchant with questions regarding anti-fraud related business cases. Works procatively to minimize fraud risk.

+46 (0)10 - 161 02 70