Here you'll find error codes in different languages

The error codes found under the tabs named after countries below need to be implemented correctly in the checkout to make sure the customer knows exactly what went wrong if an error occurs. We have pre-made texts (friendly messages) for all the common error codes.

Any other error (found under the "API" tab at the bottom) is due to input validation errors or implementation errors and should not be displayed to the end customer. The fault strings in the API request responses will give information on each specific error code.

Error Code

Front end message

DENIED_TO_PURCHASE, 
CREDIT_CHECK_DENIED,
ADDRESS_NOT_FOUND, 
RESERVATION_NOT_APPROVED

Tyvärr blev du inte godkänd att handla på faktura, var god välj ett annat betalningsalternativ.

PURCHASE_AMOUNT_GREATER_THAN _MAX_CREDIT_AMOUNT

Köpesumman är för stor för fakturaköp, var god minska värdet för varukorgen eller välj ett annat betalningsalternativ.

INVALID_REGISTRATION_NUMBER

 

Det personnummer du har slagit in är felaktigt, var god kontrollera detta och försök igen.

AGREEMENT_RULES_VALIDATION_FAILED

De personuppgifter du har angivit stämmer inte överens med dina folkbokföringsuppgifter, var god kontrollera detta och försök igen.

UNHANDLED_EXCEPTION

 

Tekniskt fel, var god försök senare eller välj ett annat betalningsalternativ.

Error Code

Front end message

DENIED_TO_PURCHASE, 
CREDIT_CHECK_DENIED, 
RESERVATION_NOT_APPROVED

Dessverre ble du ikke godkjent for å handle på faktura, vær vennlig å velge et annet betalingsalternativ

PURCHASE_AMOUNT_GREATER_THAN _MAX_CREDIT_AMOUNT

Verdien på din handlevogn er for stor for fakturabetaling, vennligst ta bort artikler eller velg et annet betalingsalternativ

INVALID_REGISTRATION_NUMBER

 

Personnummeret som du har tastet inn er ikke korrekt, vennligst kontroller tallene og forsøk igjen

AGREEMENT_RULES_VALIDATION_FAILED 

Personopplysningene som du har lagt inn stemmer ikke overens med opplysningene i folkeregisteret, vennligst kontroller dette og forsøk igjen

UNHANDLED_EXCEPTION

 

Teknisk feil. Vennligst prøv igjen senere eller velg et annet betalingsalternativ

Error Code

Front end message

DENIED_TO_PURCHASE, 
 CREDIT_CHECK_DENIED, 
RESERVATION_NOT_APPROVED

Valitettavasti emme hyväksy sinua laskuasiakkaaksi. Ole hyvä ja valitse toinen maksutapa.

PURCHASE_AMOUNT_GREATER_THAN _MAX_CREDIT_AMOUNT

Ostosten yhteissumma on liian suuri voidaksesi maksaa laskulla. Poista tuotteita tai valitse toinen maksutapa.

INVALID_REGISTRATION_NUMBER

 

Henkilötunnuksesi on virheellinen. Tarkista henkilötunnus ja yritä uudelleen.

AGREEMENT_RULES_VALIDATION_FAILED

Antamasi henkilötiedot eivät vastaa väestörekisterin henkilötietoja. Tarkista ja yritä uudelleen.

UNHANDLED_EXCEPTION

 

Tekninen vika. Ole hyvä ja yritä myöhemmin uudelleen tai valitse toinen maksutapa.

Error Code

Front end message

DENIED_TO_PURCHASE,
CREDIT_CHECK_DENIED, 
RESERVATION_NOT_APPROVED

Desværre blev du ikke godkendt for at handle på faktura, var venlig og vælg et andet betalingsalternativ

PURCHASE_AMOUNT_GREATER_THAN _MAX_CREDIT_AMOUNT

Værdien på din indkøbskurv er for stor for at betale mod faktura. Venligst fjern artikler eller vælg et andet betalingsalternativ

INVALID_REGISTRATION_NUMBER

 

Det indtastede personnummer er forkert. Kontrollér venligst, og prøv igen.

AGREEMENT_RULES_VALIDATION_FAILED 

De angivne kontaktoplysninger stemmer ikke overens med dine oplysninger i folkeregisteret. Kontrollér venligst, og prøv igen.

UNHANDLED_EXCEPTION

 

Teknisk fejl, venligst forsøg senere eller vælg et andet betalingsalternativ

Error Code

Front end message

DENIED_TO_PURCHASE,
CREDIT_CHECK_DENIED,
RESERVATION_NOT_APPROVED

Leider wurden die Voraussetzungen für einen Kauf per Rechnung nicht erfüllt. Bitte wählen Sie eine andere Zahlungsalternative

PURCHASE_AMOUNT_GREATER_THAN _MAX_CREDIT_AMOUNT

Der Wert Ihres Warenkorbes übersteigt den zulässigen Kaufwert per Rechnung. Bitte reduzieren Sie die Anzahl der Waren oder wählen Sie eine andere Zahlungsalternative.

UNHANDLED_ EXCEPTION 

Technischer Fehler. Bitte versuchen Sie es zu einem späteren Zeitpunkt erneut oder wählen Sie eine andere Zahlungsalternative.

Error Code

Front end message

DENIED_TO_PURCHASE,
CREDIT_CHECK_DENIED,
RESERVATION_NOT_APPROVED

Leider wurden die Voraussetzungen für einen Kauf per Rechnung nicht erfüllt. Bitte wählen Sie eine andere Zahlungsalternative

PURCHASE_AMOUNT_GREATER_THAN _MAX_CREDIT_AMOUNT

Der Wert Ihres Warenkorbes übersteigt den zulässigen Kaufwert per Rechnung. Bitte reduzieren Sie die Anzahl der Waren oder wählen Sie eine andere Zahlungsalternative.

UNHANDLED_ EXCEPTION 

Technischer Fehler. Bitte versuchen Sie es zu einem späteren Zeitpunkt erneut oder wählen Sie eine andere Zahlungsalternative.

Error Code

Front end message

DENIED_TO_PURCHASE,
CREDIT_CHECK_DENIED,
RESERVATION_NOT_APPROVED

Helaas kom je niet in aanmerking voor betaling met een factuur. Kies een andere betaalmethode.

PURCHASE_AMOUNT_GREATER_THAN _MAX_CREDIT_AMOUNT

Het aankoopbedrag is te hoog voor betaling met een factuur. Verlaag het bedrag of kies een andere betaalmethode.

HOUSE_NUMBER_IS_OUT_OF_RANGE

Huisnummer heeft een ongeldige waarde.

CREDITVALIDATION_HOUSE_NUMBER_IS_REQUIRED

Huisnummer is verplicht.

INVALID_HOUSE_NUMBER

Ongeldig huisnummer.

UNHANDLED_ EXCEPTION 

Technisch probleem. Probeer het later opnieuw of kies een andere betaalmethode.

Fault code

Description

ACTIVATION_OF_INVOICE_DENIED

Activation of an invoice is denied.

ADDRESS_NOT_FOUND

Address can’t be found for the specified customer.

AGREEMENT_RULES_VALIDATION_FAILED

Something with the use of the API is against the agreement with Collector, please contact Collector for information.

ARTICLE_NOT_FOUND

An Article can’t be found. Both Article Id and description specified must be the same that was used during AddInvoice. If more than one article with the same article id but different unit price is added to the invoice, the unit price of the article must be specified.

ARTICLE_NOT_FOUND_BASED_ON_UNITPRICE

Can’t locate the specified article based on the specified unit price. Make sure an article with the specified unit price exists.

AUTHORIZATION_FAILED

Could not authorize the request, check your login credentials. Please contact Collector for more help.

COUNTRYCODE_MISMATCH_WITH _CUSTOMER_ADDRESS

The specified country code for the customer’s address doesn’t match the country code specified in the (base) request.

COUNTRYCODE_MISMATCH_WITH _DELIVERY_ADDRESS

The specified country code for the customer’s delivery address doesn’t match the country code specified in the (base) request.

COUNTRYCODE_MISMATCH_WITH _INVOICE_ADDRESS

The specified country code for the customer’s invoice address doesn’t match the country code specified in the (base) request.

CREDIT_CHECK_DENIED

The credit check is not approved.

CREDIT_CHECK_UNAVAILABLE

Credit checks are temporary unavailable due to third party credit check supplier errors or downtime.

DENIED_TO_PURCHASE

When a customer is denied to do purchase, for example blocked for purchase based on different reasons, please contact Collector for more information.

EMAIL_IS_MISSING

The delivery method was set to email but the Email field was not present in the request.

INVALID_COUNTRYCODE

Can be thrown when you try to request an address from another country than the one you are registered in.

 

INVALID_CREDIT_TIME_USAGE

Credit time can’t be used for the specific invoice type.

INVALID_CURRENCY_CODE

The specified currency can’t be used.

 

This exception can be thrown if you are registered in a country where the specified currency is not allowed to be used.

INVALID_DELIVERY_ADDRESS_USAGE

Private customers aren’t allowed to have different invoice address and deliver address, they must be the same.

INVALID_INVOICE_STATUS

When you try to cancel an pending invoice that can’t be canceled based on the stage it is in.

INVALID_PRODUCT_CODE

The product code cannot be found or the product is inactive.

INVALID_QUANTITY

The quantity of an article is too low or too high compared to the quantity or quantity left on the article.

INVALID_REGISTRATION_NUMBER

When the reg.no is not in a correct format.

INVALID_TRANSACTION_AMOUNT

The amount may exceeds the total invoice amount, or the number of decimals has more than two digits after decimal (Can only have two digits after decimal).

INVOICE_DUEDATE_ALREADY_EXTENDED

The due date of the invoice has already been extended.

INVOICE_EXCEEDS_AVAILABLE_RESERVATION

The purchase sum of the invoice exceeds the available reservation amount.

INVOICE_EXTENDED_DATE_IN_PAST

When you try to extend a due date by specifying a date in the past.

INVOICE_INVALID_TYPE

When an invoice may be of wrong type, some actions aren’t allowed to perform on specific invoices, for example:

You can’t extend the due date on an invoice that is not of type Direct invoice (delivered in the package).

INVOICE_NOT_FOUND

When the specified Invoice number can’t be found.

 

When trying to credit an invoice the invoice is already credited or not activated.

INVOICE_TYPE_IS_NOT_ALLOWED_TO_BE_USED

You aren’t allowed to use the specified invoice type.

MIXED_CURRENCY

The article’s currency doesn’t match the currency on the invoice.

MOBILE_PHONE_IS_MISSING

The mobile phone is missing, which is needed because of the choosen notification type.

NOT_ALLOWED_TO_SEND_NOTIFICATION_BY_EMAIL

You aren’t allowed to send the specific invoice type by e-mail.

NOT_ALLOWED_TO_SEND_NOTIFICATION_BY_MAIL

You aren’t allowed to send the specific invoice type by postal mail.

PURCHASE_AMOUNT_GREATER_THAN _MAX_CREDIT_AMOUNT

The total amount of an invoice or reservation can't be greater than your maximum credit limit or the maximum credit limit for the country the purchase is made in.

PURCHASE_NOT_FOUND

An invoice can’t be found.

RESERVATION_NOT_APPROVED

Reservation is not approved.

RESERVATION_NOT_FOUND

There was no reservation for the specified customer.

TOTAL_AMOUNT_MUST_BE_POSITIVE

The amount of an invoice must be positive.

UNHANDLED_EXCEPTION

If an unhandled error occurs, an unhandled exception will be thrown. In cases of these errors contact Collector for help.

UNIQUE_ARTICLE_NOT_FOUND

When article with the same article id is found several times but have different unit prices. The unit price must be specified also to locate the specific article.

VALIDATION_ACTIVATION_OPTION_VALUE

The ActivationOption field was not one of its allowed values.

VALIDATION_ADDRESS1_LENGTH

The Address1 field was too long.

VALIDATION_ADDRESS2_LENGTH

The Address2 field was too long.

VALIDATION_AMOUNT_PARSING

The unit price or other kind of amount fields could not be parsed. Make sure the amount is a decimal value and the number of decimals doesn’t have more than two digits after decimal (Can only have two digits after decimal).

VALIDATION_AMOUNT_RANGE

The Amount field was not within its allowed range.

VALIDATION_AMOUNT_REQUIRED

The Amount field was not present in the request.

VALIDATION_ARTICLE_ID_LENGTH

The ArticleId field was too long.

VALIDATION_ARTICLE_ID_REQUIRED

An article is missing its ArticleId.

VALIDATION_ARTICLE_LIST_REQUIRED

The ArticleList field was not present in the request.

VALIDATION_CELL_PHONE_NUMBER_LENGTH

The CellPhoneNumber field was too long.

VALIDATION_CITY_LENGTH

The City field was too long.

VALIDATION_CITY_REQUIRED

The City field was not present in the request.

VALIDATION_CLIENT_IP_ADDRESS_LENGTH

The ClientIpAddress field was too long.

VALIDATION_CLIENT_IP_ADDRESS_REQUIRED

The ClientIpAddress field was not present in the request.

VALIDATION_COADDRESS_LENGTH

The CoAddress field was too long.

VALIDATION_COMPANY_NAME_LENGTH

The CompanyName field was too long.

VALIDATION_COST_CENTER_LENGTH

The CostCenter field was too long.

VALIDATION_COUNTRY_CODE_LENGTH

The CountryCode field was too long.

VALIDATION_COUNTRY_CODE_REQUIRED

The CountryCode field was not present in the request.

VALIDATION_CREDIT_DATE_REQUIRED

The CreditDate field was not present in the request.

VALIDATION_CREDIT_TIME_OUT_OF_RANGE

Credit time is out of range, can only be between 0 and 99.

VALIDATION_CURRENCY_LENGTH

The Currency field was too long.

VALIDATION_CURRENCY_INVALID

The specified currency may not be supported or is of an incorrect format (ISO 4217). Currency need to be at least three characters long and follow ISO 4217, e.g. SEK, DKK, NOK and EUR etc.

VALIDATION_CURRENCY_REQUIRED

The Curency field was not present in the request.

VALIDATION_CUSTOMER_NUMBER_LENGTH

The CustomerNumber field was too long.

VALIDATION_DELIVERY_ADDRESS_REQUIRED

The DeliveryAddress field was not present in the request.

VALIDATION_DESCRIPTION_LENGTH

The Description field was too long.

VALIDATION_EMAIL_INVALID

The e-mail address is not a valid e-mail address.

VALIDATION_EMAIL_LENGTH

The Email field was too long. Can only be maximum of 256 characters.

VALIDATION_ERROR

Input data is not correct.

VALIDATION_FIRST_NAME_LENGTH

The FirstName field was too long.

VALIDATION_GENDER_VALUE

The Gender field was not one of its allowed values.

VALIDATION_INVOICE_ADDRESS_REQUIRED

The InvoiceAddress field was not present in the request.

VALIDATION_INVOICE_DELIVERY_METHOD_VALUE

The InvoiceDeliveryMethod field was not one of its allowed values.

VALIDATION_INVOICE_NUMBER_LENGTH

The InvoiceNo field was too long.

VALIDATION_INVOICE_NUMBER_REQUIRED

The InvoiceNo field was not present in the request.

VALIDATION_INVOICE_TYPE_VALUE

The InvoiceType field was not one of its allowed values.

VALIDATION_LAST_NAME_LENGTH

The LastName field was too long.

VALIDATION_ORDER_DATE_REQUIRED

The OrderDate field was not present in the request.

VALIDATION_ORDER_NUMBER_LENGTH

The OrderNo field was too long.

VALIDATION_PASSWORD_REQUIRED

The Password field was not present in the request.

VALIDATION_PHONE_NUMBER_LENGTH

The PhoneNumber field was too long.

VALIDATION_POSTAL_CODE_LENGTH

The PostalCode field was too long.

VALIDATION_POSTAL_CODE_REQUIRED

The PostalCode field was not present in the request.

VALIDATION_QUANTITY_RANGE

The Quantity field was not within its allowed range.

VALIDATION_QUANTITY_REQUIRED

An article is missing its Quantity.

VALIDATION_REFERENCE_LENGTH

The Reference field was too long.

VALIDATION_REGISTRATION_NUMBER_LENGTH

The RegNo field was too long.

VALIDATION_REGISTRATION_NUMBER_REQUIRED

The RegNo field was not present in the request.

VALIDATION_RESERVED_AMOUNT_PARSING

The ReservedAmount field could not be parsed.

VALIDATION_RESERVED_AMOUNT_RANGE

The ReservedAmount field was not within its allowed range.

VALIDATION_RESERVED_AMOUNT_REQUIRED

The ReservedAmount field was not present in the request.

VALIDATION_UNIT_PRICE_PARSING

The UnitPrice field could not be parsed.

VALIDATION_UNIT_PRICE_RANGE

The UnitPrice field was not within its allowed range.

VALIDATION_USERNAME_REQUIRED

The Username field was not present in the request.

VALIDATION_VAT_PARSING

The Vat field could not be parsed.

VALIDATION_VAT_RANGE

The Vat field was not within its allowed range.

VALIDATION_VAT_REQUIRED

The Vat field was not present in the request.